Call: 01733 600 700
Email: sales@leadtec.co.uk
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LeadTec Careers

Current Vacancies


2nd Line Support Analyst


Benefits

Salary: Competative

Position: Permanent

Holidays: 22 Days + Statutory

Start Date: Immediate

Report To: Technical Director

About LeadTec

LeadTec is a growing Managed Service Provider supporting customers locally and in the London area. We currently support customers ranging from 2 staff up to 3000 staff using a large range of technologies and solutions. Our main business activities cover IT support, system design, telecoms and fully managed IT services to our growing customer base.

Role

We are currently recruiting for an experienced hands-on 2nd line support analyst to cover day-to-day support activities. You will also be expected to work alongside our consultants to configure and install new IT infrastructure. The candidate will be expected to work on support contracts, system builds and ad-hoc support. The majority of our work is completed remotely; however on-site visits are sometimes required so a clean driving licence and own car is essential.

The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. LeadTec provide support on a vast range of technical solutions so training will be given to improve and expand your skill set, this requires the candidate to have the ability to learn and develop quickly.

Main requirements

Enthusiastic individual with minimum of 4 years 2nd line support experience wishing to build their technical skills. A strong entry level understanding of IT systems is essential however guidance and support will be given to improve your skillset and develop you to the level required for the role. There are times when you will be expected to work alone, so a mature attitude and work ethic is critical.


The successful candidate must be able to troubleshoot complex problems with limited information or documentation. They must be able to demonstrate the ability to setup a basic network with multiple VLAN’s, virtualised servers and client devices. All our services are driven around service quality and security, so a strong understand of account security, system protection and secure network design is essential. You must also have a rounded knowledge of different types of hardware including printers, mobile devices, servers and network equipment with the ability to trouble shoot issues remotely with the end customer.

Weekend and evening working is expected as standard from our clients and needs to be covered by all staff on a rota basis.

Required Skills

 Strong knowledge of Windows server (2008, 2012, 2016)
 Microsoft Active Directory and Exchange experience
 Knowledge of networking technologies including VLAN’s, routing protocols, VPN’s, firewalls, DHCP, DNS and switch configuration
 Experience and understanding of backup solutions and day-to-day management
 The ability to prioritise and manage a busy workload including support cases
 Office 365 and Azure experience including exchange online setup, SharePoint data structure
 Logical and methodical troubleshooting skills
 Administration of VMware and Hyper-V platforms
 Experience in provisioning VOIP devices
 PowerShell knowledge especially around Office 365 and Azure
 Strong Ability to communicate well with other people
 Good timekeeping and self-management skills
 Ability to work on your own initiative and to tight deadlines
 Able to create detailed documentation

Desirable skills

Cisco CCNA or equivalent network qualification
Basic understanding of Microsoft SQL
Website coding and troubleshooting
Linux skills
Knowledge of MAC OSX

Other tasks

General housekeeping of the workplace
Raising quotes and purchase orders as and when required
Any other duties deemed acceptable





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Registered Office: An Hendra, The Common, Crowland, Peterborough, Lincolnshire, PE6 0HL