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LeadTec Careers

Current Vacancies

2nd Line Support Analyst


Position: Permanent

Holidays: 22 Days + Statutory

Start Date: Immediate

Report To: Technical Director

We currently have an opening for an enthusiastic 2nd Level IT support analyst to join our existing support team. Your role will include provision of solid IT services for our serviced customers, including improving reliability, availability, security and performance for their IT infrastructure and application landscape. A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to support and deliver technical solutions to the highest level.

As a key member of the technical support team, you must have excellent customer service and problem-solving skills which are vital in this role. You must also have the ability to work at all levels of the support spectrum.

The role requires the ability to deliver on both daily operational support and project tasks, which are against deadlines and to Service Level Agreements. Flexibility is essential in terms of out of hours’ maintenance, change requests and support, on a rota basis.

This role is very demanding and would suit someone wanting to develop the technical skills and progress through the support functions. Self-motivation as well as contributing as a team member are also crucial for the successful candidate.

About LeadTec

LeadTec is a growing Managed Service Provider supporting customers locally and in the London area. We currently support a range of customers in size and different sectors using a large range of technologies and solutions. Our main business activities cover IT support, system design, telecoms and Internet connectivity as well as fully managed IT services to our growing customer base.

Main requirements

Enthusiastic individual with a passion for technology wishing to build on their current technical skills. A strong understanding of IT systems is essential however guidance and support will be given to improve your skillset and develop you to the level required for the role. There are times when you will be expected to work alone, so a mature attitude and work ethic is critical.

The successful candidate must be able to troubleshoot complex problems with limited information or documentation. You will be expected to demonstrate the ability to setup a basic network with multiple VLAN’s, virtualised servers and client devices either in lab conditions or in previous roles.

All our services are driven around quality and security, so a strong understand of account security, system protection and secure network design is essential. You must also have a rounded knowledge of different types of hardware including printers, mobile devices, servers and network equipment with the ability to troubleshoot issues remotely with end client’s assistance.

Weekend and evening work is expected as standard from our clients and needs to be covered by all staff on a rota basis.

Required Skills

 Strong knowledge of Windows server (2008, 2012, 2016)
 Microsoft Active Directory and Exchange experience
 Knowledge of networking technologies including VLAN’s, routing protocols, VPN’s, firewalls, DHCP, DNS and switch configuration
 Experience and understanding of backup solutions including day-to-day management
 The ability to prioritise and manage a busy workload including support cases
 Office 365 and Azure experience including exchange online setup, SharePoint data structure
 Logical and methodical troubleshooting skills
 Administration of VMware and Hyper-V platforms
 Experience in provisioning VOIP devices
 PowerShell knowledge especially around Office 365 and Azure
 Strong Ability to communicate well with other people
 Good timekeeping and self-management skills
 Clustering and High Availability
 Server virtualization
 Vulnerability and malware threat prevention
 Ability to work on your own initiative and to tight deadlines
 Excellent call management experience
 Able to create detailed documentation
 Clean UK Driving licence

Desirable skills

Cisco CCNA or equivalent network qualification
Basic understanding of Microsoft SQL
Website coding and troubleshooting
Linux skills
Knowledge of MAC OSX

Personal Competencies

 Passionate about technology
 Personal integrity, open, honest and reliable
 Ability to work in high pressure environments, to tight deadlines
 High attention to detail with uncompromising quality standards
 Team worker, self-motivated, self-disciplined, able to work on own initiative
 Keen to support colleagues, train, document and lead by example
 Analytical approach to problem solving
 Takes ownership, sees tasks and challenges through to a successful conclusion
 Innovative with the drive to provide continuous service improvement
 Excellent communication skills, at all levels, both verbal and written

Interested in our vacancies?

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Registered Office: An Hendra, The Common, Crowland, Peterborough, Lincolnshire, PE6 0HL